REFUND & CANCELLATION POLICY
Last updated: 2026-06-30
This policy applies to all services provided by Alignment Studios Oy (Y-tunnus 3477835-5) under the Epitome brand.
As outlined in our Terms of Service, engagements are delivered under 360° Epitome Formation and scoped individually per client. Formation Consultation, Formation Kickstart, Intensive Formation, and Ongoing Formation are the most typical forms an engagement can take, and the sections below apply accordingly. Where an engagement is structured differently from these typical forms, the applicable refund and cancellation terms are confirmed in the individual proposal.
A) Formation Consultation
Formation Consultation sessions are paid at the time of booking.
Sessions are non-refundable once the booking is confirmed. If canceled more than 24 hours before the scheduled start time, a credit toward a future session may be issued at our discretion. Cancellations made less than 24 hours before the session are considered used.
B) Formation Kickstart
Formation Kickstart is a paid, standalone phase. All work within this phase, including sessions, assessments, and written direction, is custom and made-to-order.
No refunds are issued once the Formation Kickstart phase has started. No refunds are issued for completed sessions.
If canceled before the first session, a refund may be issued minus administrative and payment processing costs.
By purchasing, you request immediate performance of the service and acknowledge that any statutory right of withdrawal is waived once delivery has begun (EU consumers).
C) Intensive Formation
Intensive Formation is a paid, standalone phase, custom-built and made-to-order around the agreed scope.
Payment may be structured in one of the following ways, as agreed at the time of purchase:
Paid in full, in advance of the phase starting.
Paid monthly, billed at the start of each month of the phase.
Paid in agreed installments, billed according to a schedule set out in the proposal.
No refunds are issued once the Intensive Formation phase has started, regardless of payment structure. No refunds are issued for completed sessions or completed portions of the phase. Where payment is monthly or in installments, amounts already paid are non-refundable, and any amount not yet due is not owed if the engagement is canceled by you before that payment date.
If canceled before the first session, a refund may be issued minus administrative and payment processing costs.
If a scheduled monthly or installment payment is not made by its due date, we reserve the right to pause or terminate the engagement until payment is received. No further work is owed for the period following a missed payment, and amounts already paid remain non-refundable.
If you are unable to continue due to a serious illness, accident, or other circumstance beyond your reasonable control, the phase may be paused rather than terminated. Any portion not yet delivered will resume once you are able to continue, within a reasonable timeframe to be agreed between us. This is not a refund right, it is a pause-and-resume arrangement. If resuming is not realistic within a reasonable period, we will discuss the remaining scope and a fair outcome on a case-by-case basis.
By purchasing, you request immediate performance of the service and acknowledge that any statutory right of withdrawal is waived once delivery has begun (EU consumers).
D) Ongoing Formation
Where Ongoing Formation is structured as a continuing access model, it is billed in phases agreed at the start of each phase. Payments for a phase are non-refundable once the phase has started. There is no fixed obligation to continue beyond a purchased phase. If you choose not to renew, no further charges are made after the current phase concludes.
Where Ongoing Formation is structured as a session package, the terms in section A apply per session.
If billed in installments and a scheduled payment is not made by its due date, we reserve the right to pause or terminate the engagement until payment is received. No further work is owed for the period following a missed payment, and amounts already paid remain non-refundable.
E) Scheduling
Sessions are scheduled in advance.
Cancellations made more than 24 hours before the session: no fee. Cancellations made less than 24 hours before the session: the session is considered used. Rescheduling requests must be made before the scheduled start time. Missed sessions (no-show without notice) may be considered used.
F) Termination by Us
We reserve the right to pause or terminate an engagement, without refund of amounts already paid, if:
required inputs, materials, or information are not provided within a reasonable time and this prevents the work from proceeding,
you do not participate in scheduled sessions or engagement over a sustained period, or
conduct on your part makes the engagement impossible to continue in good faith.
Where reasonably possible, we will give notice and an opportunity to resolve the issue before terminating.
G) Force Majeure
Our side: If we are unable to deliver a scheduled session or agreed work due to illness, accident, or circumstances beyond our reasonable control, the affected session or work will be rescheduled or delivered as soon as reasonably possible. This does not entitle you to a refund, except where rescheduling is not possible within a reasonable time, in which case a credit or partial refund may be issued at our discretion.
Your side: See section C for how serious illness, accident, or other circumstances beyond your reasonable control are handled during an Intensive Formation phase.
H) Independent Specialists
Certain services are delivered by independent specialists operating under their own professional terms.
Payments for services delivered by independent specialists may be subject to their own terms. Alignment Studios Oy does not issue refunds for services delivered by independent specialists. Responsibility for those services lies with the respective specialist.
I) Payments and Refunds
Approved refunds, where applicable, are issued to the original payment method. Payments may be processed via Stripe, PayPal, Klarna, Apple Pay, or invoice. Bank transfer refunds may be subject to processing fees.